Privacy Policy

Introduction and Acknowledgement of the Privacy Policy

Janssen Research & Development respects your privacy and wants you to be familiar with how we collect, use, and disclose Personal Information. This Privacy Policy describes our practices in connection with information that we or our service providers collect through the website or application (hereinafter the “Service”) operated and controlled by our service provider Clinical Trial Media, Inc. from which you are accessing this Privacy Policy. We encourage you to read the full Privacy Policy before using this Service or providing any Personal Information. By providing Personal Information to us or by using the Service, you acknowledge that you have read and understand this Privacy Policy.

Together, Janssen Research & Development and Clinical Trial Media, Inc. are referred to as “we” and “us”.

Use of Service by Minors

The Service is not directed to individuals under the age of 18, and we request that these individuals not provide Personal Information through the Service. If your child has submitted Personal Information and you would like to request that such Personal Information be removed, please contact us as explained in the Contacting Us section below.

Information Collection

We, our affiliates, and our service providers will use the information that you provide to respond to your requests, including communicating information about the study and related health conditions, reminders, events, surveys, or other topics through email, postal mail, telephone, fax, and text and multimedia messaging. You may unsubscribe from the communications by following the instructions provided with them.

If you participate in eligibility screening, the personal information that you choose to provide through the Service will be processed by Clinical Trial Media, Inc. on behalf of Janssen Research & Development, and then provided to your selected study site, should you be determined to be eligible through the pre-qualification process. The personal information involved includes your name, contact information, health information, and certain demographics such as your age. The study site will receive and retain your information to contact you regarding potential participation in the clinical trial. We will not provide any information that directly identifies you (e.g., your name or contact information) to Janssen Research & Development.

We may combine the information you submit with other information that it might collect from you, whether online or offline, including, for example, discussions with you over the telephone or in person. We may also combine it with information we receive about you from other Johnson & Johnson affiliates and our research partners.

If you submit any Personal Information relating to another individual to us, you represent that you have authority to provide the information and to permit us to use the information in accordance with the terms provided at the point of collection and within this Privacy Policy.

Sensitive Information

Unless we specifically request or invite it, we ask that you not send us or otherwise disclose any sensitive Personal Information (e.g., government identification numbers, information related to racial or ethnic origin, political opinions, religion or philosophical beliefs, other health or medical condition not related to this Service, sex life or sexual orientation, criminal background, trade union membership, or biometric or genetic data for the purpose of uniquely identifying an individual) on or through the Service or otherwise directly to us.

Automatic Information Collection and Use

The Service may automatically collect and use information in the following ways as you navigate around the Service:

• From your browser: Most browsers provide certain information with each page request so the website content can be displayed, and the website functions can be performed. Common information sent by your browser includes your device type (e.g., computer, mobile phone, tablet), device identifier, operating system name and version (e.g., Windows, MacOS, Android), screen resolution, Internet browser type and version, and language settings). The Service uses this information so that it functions properly.
• Using cookies: Cookies are pieces of information stored directly on the computer you are using. Cookies allow the Service to collect information such as browser type, time spent on the Service, pages visited, and language preferences. The Service uses the information for security purposes, to facilitate navigation, display information more effectively, and to personalize your experience while using the Service. The Service also uses cookies to recognize your computer or device, which makes your use of the Service easier, such as to remember your selections and preferences. In addition, the Service uses cookies to gather statistical information about usage to continually improve its design and functionality, to understand how individuals use it, and to assist with resolving questions regarding it. You can refuse to accept these cookies or delete them by following your browser’s instructions; however, if you do not accept them, you may experience some inconvenience in your use of the Service.
• Using pixel tags, web beacons, clear GIFs, or other similar technologies: These may be used in connection with some Service pages and HTML-formatted email messages to, among other things, track the actions of users and email recipients, measure the success of our promotions and campaigns, and compile statistics about Service usage.
• Internet protocol (IP) address: Your IP address is a number that is automatically assigned to your computer by your Internet service provider. An IP address is identified and logged automatically in the Service log files whenever a user visits the Service, along with the time of the visit and the pages visited. The Service relies on IP addresses to know where to send back responses to page requests. Collecting IP addresses is standard practice and is done automatically by many online services. The Service uses IP addresses for purposes such as determining usage levels, diagnosing server problems, and administering the Service. The Service also use the IP address to look up your approximate location (that is, the city and country to which the IP address is associated).

Information Use and Disclosure

We will use and disclose information you provide as described to you at the point of information collection. Please see the section entitled Choices and Access below to learn how you may opt out of certain uses and disclosures.

Where required by applicable law, we will obtain your consent to use your Personal Information at or before the point of information collection. We may also use information from or about you as necessary to perform a contract, to comply with a legal obligation (for example, due to clinical trial regulations), or for legitimate business interests. We may also rely on other legal bases, specifically for the following:

Providing the Service

We will engage in the following activities related to providing the Service and fulfilling your requests based on our contractual relationship with you and/or to comply with a legal obligation:

• To provide the functionality of the Service to you and to provide you with related customer service;
• To respond to your inquiries and fulfill your requests, such as to send you documents or email messages that you request; and
• To send you important information regarding its relationship with you or regarding the Service, changes to terms of service and policies, and/or other administrative information.

Accomplishing business purposes

We will engage in the following activities related to its business purposes based on its contractual relationship with you, to comply with legal obligations, and/or because we have a legitimate interest:

• For data analysis, for example, to improve the efficiency of the Service;
• For audits, to verify that our internal processes function as intended and are compliant with legal, regulatory, or contractual requirements;
• For fraud and security monitoring purposes, for example, to detect and prevent cyberattacks or attempts to commit identity theft;
• For developing new products and services;
• For enhancing, improving, or modifying the Service;
• For identifying Service usage trends, for example, understanding which parts of the Service are of most interest to users; and
• For determining the effectiveness of clinical trial recruitment campaigns so that we can adapt the campaigns to the needs and interests of our users.

Personalizing the Service

We will provide personalized services either with your consent or because we have a legitimate interest:

• To better understand you so that we can personalize our interactions with you and provide you with information and/or offers tailored to your interests; and
• To better understand your preferences so that we can deliver content via the Service that we believe will be relevant and interesting to you.

We also disclose information collected through the Service:

• To our affiliates for the purposes described in this Privacy Policy. The affiliate serving as the research sponsor in relation to your country is the party responsible for the management of the jointly used Personal Information;
• To our third-party service providers who provide services such as website hosting and moderating, mobile application hosting, data analysis, payment processing, order fulfillment, infrastructure provision, IT services, customer service, email and direct mail delivery services, auditing, and other services, in order to enable them to provide services; and
• As permitted by applicable law, to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).

In addition, we may use and disclose Personal Information believed to be necessary or appropriate: (a) to comply with legal process or applicable law, which may include laws outside your country of residence; (b) as permitted by applicable law to respond to requests from public and government authorities, which may include authorities outside your country of residence; (c) to enforce our terms and conditions; and (d) to protect our rights, privacy, safety, or property, and/or that of its affiliates, you, or others. We may also use and disclose your information in other ways, after obtaining your consent to do so.

We may use and disclose Personal Information we collect automatically as described above under Automatic Information Collection and Use.

In addition, where allowed by applicable law, we may use and disclose information that is not in personally identifiable form for any purpose. If we combine information that is not in personally identifiable form with information that is identifiable (such as combining your name with your geographical location), we will treat the combined information as Personal Information as long as it is combined.

Choices and Access

If you would like to review, correct, update, restrict, or delete your personal information, or if you would like to request to receive an electronic copy of your personal information for purposes of transmitting it to another company (to the extent these rights are provided to you by applicable law), please contact us via email at privacy@clinicaltrialmedia.com. We will respond to your request as soon as reasonably practicable and no later than one month after receipt. If circumstances cause any delay in our response, you will be promptly notified and provided a date for our response.

We will seek to comply with your request(s) as soon as reasonably practicable. Please note that if you opt out as described above, we may not be able to directly remove your Personal Information from the databases of our affiliates with which we have already shared your information (that is, as of the date that we implement your opt-out request). However, we will make reasonable efforts to inform our affiliates of your request. Please also note that if you opt out of receiving promotional messages from us, such as about other clinical trials, we may still send you important transactional and administrative messages, from which you cannot opt out.

Cross-Border Transfers of Your Personal Information

Personal Information may be stored and processed in any country where we have facilities or service providers, and by using our Service or by providing consent to us (where required by law), Personal Information may be transferred to countries outside of your country of residence, including to the United States, which may provide for different data protection rules than in your country of residence.

Nonetheless, appropriate contractual and other measures are in place to protect Personal Information when it is transferred to our affiliates or third parties in other countries.

Some non-European Economic Area (EEA) countries are recognized by the European Commission as providing an adequate level of data protection according to EEA standards (the full list of these countries is available here). For transfers from the EEA to countries not considered adequate by the European Commission, we have ensured that adequate measures are in place, including by ensuring that the recipient is bound by EU Standard Contractual Clauses, or an EU-approved code of conduct or certification, to protect your Personal Information. You may obtain a copy of these measures by contacting our data protection officer in accordance with the Contacting Us section below.

Security

We seek to use reasonable organizational, technical, and administrative measures designed to protect Personal Information under our control. However, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you have with us has been compromised), please immediately notify us in accordance with the Contacting Us section below.

Retention Period

We will retain your Personal Information for as long as needed or permitted considering the purpose(s) for which it was obtained. The criteria used to determine our retention periods include: (i) the length of time we have an ongoing relationship with you and provide the Service to you; (ii) whether there is a legal obligation to which we are subject; and (iii) whether retention is advisable considering our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations). For example, if we collect your personal information for your participation in a Clinical Trial, we may need to store it for a period of lifetime of the investigational product that is in scope of the Clinical Trial + 20 years. Please note, however, that this is not an exhaustive list of retention periods. Your Personal Information may be stored for a longer period using the criteria set forth in the first paragraph of this section, especially points (ii) and (iii).

Third Party Websites and Services

This Service may contain links to third party websites and other services. This Privacy Policy does not address, and we are not responsible for, the privacy, information, or practices of any third parties, including any third party operating any website or other service (including, without limitation, any application) that is available through this Service or to which this Service contains a link. The availability of, or inclusion of a link to, any such website or property on the Service does not imply endorsement of it by us or by our affiliates.

Contacting Us

For inquiries and requests about the collection and use of your personal information related to the Service or shared with a study site, please contact:

Janssen Research & Development, LLC is the company responsible for collection, use, and disclosure of personal information under this Privacy Policy. If you have any questions about this Privacy Policy, please contact us via e-mail at RA-JNJSGAPCom@its.jnj.com or please write to the following addresses:

You may also contact our data protection officer responsible for your country or region, if applicable, at emeaprivacy@its.jnj.com. In case contacting the data protection officer, please include information on the website, and the clinical trial that your question may relate to.

Lodging a Complaint with a Regulator

You may lodge a complaint with a supervisory authority for your country or region. For many European countries, a list is maintained here.

Updates to this Privacy Policy

We may change this Privacy Policy. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the Service. Your use of the Service following these changes means that you accept the revised Privacy Policy. We recommend that you regularly review the Privacy Policy when you visit the Service. This policy was last updated on 19 July 2023.